It is rumored that an airport was struggling with passenger complaints about how long it took to deliver their baggage. After some study, it was concluded that making the passengers walk further to baggage claim gave the airlines enough time to unload the planes. While this may have reduced the number of complaints about baggage delivery, it certainly was not more convenient for the travelers. ANB Systems avoids misdirected results like this through their 6-stage project management process in the “Solutioning” stage. Here the solution (eTRACK+, eTRM, etc.) is configured for the user to implement with their specific requirements in mind. In the prior ReSULTS stages, ANB works with the users to define the business requirements, and a document is prepared to support system configuration.
When configuring its products, ANB takes a structured approach. An implementation plan consisting of short sprint cycles is scheduled and where system functionality is prioritized (for instance, you may not need regulatory reporting functions available on Day 1). The approach to system configuration is coordinated with ANB product and technical teams to ensure a coordinated methodology where gaps are minimized. A production and transition plan is created as well as the internal testing and final approval. This ensures a product is ready to be delivered to the next stage, User Acceptance Testing.
The “Solutioning” stage builds upon prior work with systems users to create a platform that meets the business requirements. As with most IT projects, success is found in taking care of the details. Open communication with all participants will ensure that this stage of development will have a product that is ready for users to implement and not one that creates additional problems by attempting to solve others.
Written by – Michael Stockard
Michael Stockard is an independent consultant at Stockard Energy Advising and is a member of the Advisory Panel at ANB Systems. Michael has over 40 years of experience in the design and implementation of demand-side management programs.