Access the recorded webinar of the ANB Systems User Forum to enhance your eTRACK+ experience.

WEDNESDAY, JUNE 21, 2023, 12 PM - 1 PM CST

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TOPICS AT A GLANCE

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  • Enhance communication by setting up email alerts to stakeholders for comment posts in workflows, using triggers, users/roles, and comment types.
  • Now data lookup control in the forms can integrate with multiple external systems to fetch data.
  • Acumen now enables users to automate ad-hoc email notifications of insights to stakeholders with customizable subject lines, messages, and recipient inclusion.
  • DRM now employs input validation techniques to verify the provided data, extracting the necessary fields by comparing them with the uploaded document.
  • Get to know our soon-to-launch learning center, where you can access eTRACK+ Help, Training, How-to Videos, Webinars, and more to develop a strong understanding of the product. 
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Know about ANBassist - a dedicated Support and Issue Tracking System powered by the eTRACK+ for handling the end-to-end support process for our clients .

A Sneak Peek
eTRACK+ Use at Liberty Utilities

Tina Poirier, an esteemed Liberty Utilities client, shares how ANBassist revolutionized their support process with transformative automation features, offering a glimpse of its implementation across multiple divisions, including New Hampshire (NH), Massachusetts (MA), Missouri (MO), Saint Lawrence Gas (SLG), and Gas Construction (GC).

What is ANBassist? How does it work?

This section will delve into the inner workings of ANBassist, shedding light on its overall process and workflow.

Challenges and Pain Points

Discover the challenges and pain points faced in the support process before introducing ANBassist and how this system has significantly improved support operations.

Features of ANBassist

Explore the different capabilities and functionalities within ANBassist, such as ticket creation, assignment, status tracking, collaboration tools, and reporting.

 user-forum-road-map-banner

Whether you’re a seasoned eTRACK+ user or just getting started, this is the perfect opportunity to connect with other users and share your experiences.

During this session, you’ll have the chance to learn about certain best practices on using eTRACK+ from your peers from other utilities, as well as share us your feedback for us to serve you better. You’ll also hear inspiring success stories from other eTRACK+ users, and get the chance to share your own.  

New eTRACK+ Features

 user-forum-road-map-banner
  • Enhance communication by setting up email alerts to stakeholders for comment posts in workflows, using triggers, users/roles, and comment types.
  • Data lookup control in the forms can integrate with multiple external systems to fetch data.
  • Acumen now enables users to automate ad-hoc email notifications of insights to stakeholders with customizable subject lines, messages, and recipient inclusion.
  • DRM now employs input validation techniques to verify the provided data, extracting the necessary fields by comparing them with the uploaded document.
  • Get to know our soon-to-launch learning center, where you can access eTRACK+ Help, Training, How-to Videos, Webinars, and more to develop a strong understanding of the product. 

A User’s Perspective on ANBassist

 user-forum-road-map-banner

Know about ANBassist - a dedicated Support and Issue Tracking System powered by the eTRACK+ platform for handling the end-to-end support process.

A Sneak Peek into What's Coming
eTRACK+ Use at Liberty

ANB Vice-President Mr. Rajaram will discuss the successful implementation of eTRACK+ at Liberty. We'll focus on deployments in New Hampshire (NH), Massachusetts (MA), Missouri (MO), San Luis Obispo (SLG), and Grand Canyon (GC).

ANBassist
How does it work?

This section will delve into the inner workings of ANBassist, shedding light on its overall process and workflow.

Features of ANBassist

Explore the different capabilities and functionalities within ANBassist, such as ticket creation, assignment, status tracking, collaboration tools, and reporting.

Challenges and Pain Points

Discover the challenges and pain points faced in the support process before introducing ANBassist and how this system has significantly improved support operations.

Power of ANBassist with Tina Poirier

Learn from Tina Poirier, an esteemed Liberty Utilities client, as she reveals how ANBassist revolutionized their support process with transformative automation features.

Open Forum: User Insights

 user-forum-road-map-banner

Whether you’re a seasoned eTRACK+ user or just getting started, this is the perfect opportunity to connect with other users and share your experiences.

During this session, you’ll have the chance to learn about certain best practices on using eTRACK+ from your peers from other utilities, as well as share us your feedback for us to serve you better. You’ll also hear inspiring success stories from other eTRACK+ users, and get the chance to share your own.  

SPEAKERS

abhishek

Abhishek Balakrishnan

President
ANB Systems

Raja

Rajaram Srinivasan

Executive Vice President
ANB Systems

Tina

Tina Poirier

Senior Reporting and Systems Analyst
Liberty Utilities

Stockard

Michael Stockard

Principal
Stockard Energy Advising

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