An investor-owned electric utility in southwest United States was being overwhelmed by the large number of applications received under a newly instituted distributed generation incentive program. The program reduced the cost for customers to purchase and install distributed generation technologies, primarily solar photovoltaic panels, and facilitated the process of securing interconnection agreements.
The program design required the involvement of two utility departments: one responsible for technical review and the development of interconnection agreements and another responsible for providing rebates to customers under the program framework. As soon as the program launched, high demand was observed with applications streaming in, however, the lack of automated processes and enterprise solutions to support this program were putting pressure on both utility departments and resulting in extensive processing times and challenges with application management.
In light of these challenges the utility contracted with ANB Systems to develop a customized solution that would allow them to manage the workflow process, technical reviews, and program documentation in a timely and efficient manner.