Using BPMS to Manage Water Efficiency Programs

In a changing climate, the swings between drought and flood give a sense of urgency to a more thoughtful approach to water utilization. Not only is it a matter of environmental responsibility, but also a necessity for a growing population and economy. Water efficiency and utilization programs can help users reduce operating costs by lowering water bills. They also increase resiliency and reliability by reducing dependence on external water sources while mitigating risks of water shortages or disruptions. However, implementing water efficiency programs can be challenging for water utilities. This is where Business Process Management Systems (BPMS)^[1] can help. BPMS are software applications that enable organizations to design, execute, monitor, improve their business processes, and achieve their goals more efficiently.

A BPMS can be used to support various aspects of water efficiency programs, from planning and design to implementation and evaluation. Specifically, a BPMS can:

• Streamline workflows and eliminate redundancies by automating tasks and integrating data sources.

• Increase visibility and clarity by providing real-time information and feedback on program performance.

• Support decision-making and problem-solving through data analysis and report generation.

• Facilitate collaboration and communication by enabling information sharing and coordination among different departments, units, or locations.

• Enable continuous improvement by allowing process adjustments and modifications based on changing needs or conditions.

BPMS can assist in the implementation of water efficiency programs by providing benefits such as scheduling water audits, sending alerts and reminders, and collecting and processing customer information. BPMS can also help integrate water efficiency processes with other business processes, such as procurement and maintenance. Additionally, it can also help monitor and measure water efficiency performance, such as consumption, savings, costs, and environmental impacts.

Water resources will continue to be vital issues for many states and cities, especially in the face of climate change and rising costs of water. However, implementing water efficiency programs can be challenging and complex, requiring careful planning, coordination, and monitoring. That’s why utilities are turning to BPMS to help them more effectively manage their water efficiency processes. A BPMS such as eTRACK+ is ready to assist in the implementation of water efficiency programs. eTRACK+ has all the features you are looking for in a BPMS; a user-friendly interface and dashboard to enable easy access and control of information, simple process modeling, and a flexible architecture that supports configurability, scalability, interoperability, security, and reliability.